IMPORTANT: The Platform is not appropriate for, and you must not use or rely upon it in relation to, any critical, emergency or acute care medical circumstances. If you experience any medical emergency, you must contact 000 and seek urgent medical assistance.<\/p>\n\n\n\n
Farma provides you with access to farma.au subject to the following terms and conditions. If you access, visit or shop on farma.au, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. Please read them carefully. If you do not agree to these terms and conditions, please do not use this website.<\/p>\n\n\n\n
Unless otherwise specified below, capitalised terms in these Website Terms & Conditions of Use have the following meanings: <\/p>\n\n\n\n a.\u00a0\u00a0 \u00a0We are committed to protecting the privacy of everyone who accesses the Site. Our Privacy Policy can be viewed here.\u00a0 a.\u00a0\u00a0 \u00a0We grant you a limited license to access the Site for personal use. You may not modify, copy or otherwise deal with the Site without our express written consent. <\/p>\n\n\n\n a.\u00a0\u00a0 \u00a0You must provide accurate and complete information when requested by Farma for the purposes of your Account. If you do not provide accurate and complete information, we may not be able to provide you with goods or services. a.\u00a0\u00a0 \u00a0All material on the Site is our property, or that of our suppliers, and is protected by intellectual property laws.\u00a0 <\/p>\n\n\n\n a.\u00a0\u00a0 \u00a0You may contact Farma with queries, feedback or complaints by contacting Farma\u2019s Customer Service team via email hello@farma.au<\/a> or by phone 1800 960 690. Please see \u2018Contact Us\u2019 page for more information<\/p>\n\n\n\n a.\u00a0\u00a0 \u00a0Any failure by a party to exercise or enforce any one or more of its rights under these Website Terms & Conditions of Use will not constitute a waiver of such rights unless such waiver is granted in writing. 2.\u00a0\u00a0 \u00a0Pharmacy Products and Non-Pharmacy Products 3.\u00a0\u00a0 \u00a0Placing and fulfilling orders 4.\u00a0\u00a0 \u00a0Delivery \/ collection of Products 5.\u00a0\u00a0 \u00a0Fast Delivery\u00a0 7.\u00a0\u00a0 \u00a0Returns and Exchanges 10.\u00a0\u00a0 \u00a0Additional terms and conditions 11.\u00a0\u00a0 \u00a0General IMPORTANT: The Platform is not appropriate for, and you must not use or rely upon it in relation to, any critical, emergency or acute care medical circumstances. If you experience any medical emergency, you must contact 000 and seek urgent medical assistance. Farma Website Terms & Conditions of Use Farma provides you with access to […]<\/p>\n
a.\u00a0\u00a0 \u00a0\u2018Account\u2019 means either a Farma Patient Portal account or any Farma account created through the Site;
b.\u00a0\u00a0 \u00a0\u2018Site\u2019 means\u00a0www.farma.au<\/a>.;\u00a0
c.\u00a0\u00a0 \u00a0\u2018we\u2019, \u2018our\u2019, \u2018us\u2019 or \u2018Farma\u2019 means Farma Group Australia (ABN 91 636 315 109) and includes its related entities, directors, employees and agents; and\u00a0
d.\u00a0\u00a0 \u00a0\u2018you\u2019 or \u2018your\u2019 means the person or customers using the Site.\u00a0<\/p>\n\n\n\n2.\u00a0Privacy<\/h3>\n\n\n\n
b.\u00a0\u00a0 \u00a0We may disclose any information (including personal information) we may have about you to the extent permitted by law, in relation to any investigation or allegation that your use of the Site breaches these Website Terms & Conditions of Use or any applicable law.<\/p>\n\n\n\n3.\u00a0Access<\/h3>\n\n\n\n
b.\u00a0\u00a0 \u00a0To the extent permitted by law, we do not warrant or make any representations that:
i.\u00a0\u00a0 \u00a0your use of the Site will be uninterrupted or free from errors, viruses or other corrupted materials that may result in outages or disruption; or\u00a0
ii.\u00a0\u00a0 \u00a0the Site will be compatible with any hardware and \/ or software that you use to access the Site.\u00a0
c.\u00a0\u00a0 \u00a0We reserve the right to:
i.\u00a0\u00a0 \u00a0temporarily or permanently interrupt or disable the Site or some or all services on the Site at any time.
ii.\u00a0\u00a0 \u00a0suspend or deny you access to any or all of the pages on the Site.\u00a0
d.\u00a0\u00a0 \u00a0We will not be liable to you or any other party for suspension or termination of access to the Site.
e.\u00a0\u00a0 \u00a0To the extent permitted by law, Farma and its related entities, officers, directors, employees, agents, contractors, successors, or assignees will not be liable for any loss or damage arising out of, or in relation to, your use of the Site or sites linked to the Site. This limitation applies to any direct, indirect, or consequential losses arising out of, or in connection with, the Site, including without limitation, any loss of profits, loss of business, loss of data, loss of opportunity, loss of goodwill, loss of contract or any special or punitive damages.<\/p>\n\n\n\n4.\u00a0Your Account<\/h3>\n\n\n\n
b.\u00a0\u00a0 \u00a0You are responsible for maintaining the confidentiality and security of your account, password and computer. Farma will not be liable for loss or damage arising from your failure to maintain the confidentiality and \/ or security of your account, password or computer.\u00a0
c.\u00a0\u00a0 \u00a0You are solely responsible for all activities that occur under your Account.\u00a0
d.\u00a0\u00a0 \u00a0Persons under the age of 18 may only use the Site under the supervision of a parent or guardian.\u00a0
\u00a0<\/p>\n\n\n\n5.\u00a0Medical information<\/h3>\n\n\n\n
a. This Site may contain information about common medical conditions and general treatments. This information is designed to provide general health information only and is not medical advice. Information provided is often presented in a summarised form and is not exhaustive.
b. Information available on this site should not be used for diagnosing or treating a health problem or disease. Please see a healthcare practitioner and read the label before following any medical or health regime or before taking any medication or supplement. In the event of illness or the persistence of symptoms, the advice of your health care professional should be sought.
<\/p>\n\n\n\n6.\u00a0Intellectual Property<\/h3>\n\n\n\n
b.\u00a0\u00a0 \u00a0Farma is either the owner or licensed user of the copyright in the Site materials and information authored and published on the Site by Farma, including without limitation any logo, design, text, graphic and \/ or their arrangement. \u00a0The Farma name and all of its associated trademarks and brand names are the trademarks and brand names of Farma.
c.\u00a0\u00a0 \u00a0You may not use our trademarks in connection with any product or service that is not ours in any manner that is likely to cause confusion, or in any way that disparages or discredits us.
d.\u00a0\u00a0 \u00a0All other trademarks not owned by us or our related companies that appear on this site are the property of their respective owners.
e.\u00a0\u00a0 \u00a0You may not frame or utilise framing techniques to enclose any of our trademarks, logos, or other proprietary information without our express written consent.
f.\u00a0\u00a0 \u00a0You may not in any way commercially exploit any material obtained from the Site.<\/p>\n\n\n\n7.\u00a0Reviews and Comments<\/h3>\n\n\n\n
a. We may allow visitors from time to time to post reviews, comments, or other content, or make suggestions or comments on the Site, providing always that such material:
i. must be posted from your genuine email address; and
ii. may not be (in Farma\u2019s sole opinion):
1. impersonating another person or entity; or
2. spam, political, illegal, offensive, obscene, threatening, defamatory, invasive of privacy, a breach of intellectual property rights, or otherwise damaging to any party.
b. If you do post content or submit material on the Site, and unless we indicate otherwise, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
c. You also grant us the right to use the name that you submit in connection with such content.
d. You represent and warrant that:
i. you own or otherwise control all of the rights to the content that you post on the Site;
ii. use of the content you supply does not violate these Website Terms & Conditions of Use and will not cause injury to any person or entity; and
iii. you will indemnify Farma and its associates for all claims resulting from content you supply on or through the Site.
e. You further represent and warrant that you will not submit any content on the Site that:
i. is inaccurate, false, misleading, or deceptive;
ii. infringes any third party\u2019s intellectual property rights;
iii. beaches any laws or regulations; or
iv. contains any computer viruses or other corrupted materials.
f. Farma may monitor, edit and \/ or remove any activity or content posted on the Site, including content that, in Farma\u2019s sole opinion, does not comply with clause 7(a) above. To the extent permitted by law, Farma takes no responsibility and assumes no liability for any content posted by you or any third party.<\/p>\n\n\n\n8. Third Party Sites<\/h3>\n\n\n\n
a. The Site may contain links to other websites controlled by third parties (Third Party Sites). Farma is not responsible for any content on Third-Party Sites, nor does it endorse or approve such Third-Party Sites. If you choose to visit these Third-Party Sites, you do so at your own risk and should make your own enquiries before relying on any content contained on such Third-Party Sites.
b. Farma makes no representations about the quality or accuracy of material available on Third Party Sites or that such material does not infringe the intellectual property rights of any third party.
c. Updates of pricing on Google search results for Farma products may be delayed. Check on the Site for current pricing. <\/p>\n\n\n\n9.\u00a0Indemnity<\/h3>\n\n\n\n
a. You agree to indemnify and will keep Farma and its related entities, officers, directors, employees, agents, contractors, successors, and assignees indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Farma (or its related entities, officers, directors, employees, agents, contractors, successors, or assignees) in connection with your use of the Site, your breach of these Website Terms & Conditions of Use or your breach of any rights of third parties.<\/p>\n\n\n\n10.\u00a0Changes to Website Terms & Conditions of Use<\/h3>\n\n\n\n
a. Farma may revise or amend these Website Terms & Conditions of Use at any time in its absolute discretion by posting revised terms.
b. By continuing to use the Site after any revision becomes effective, you agree to be bound by the revised Website Terms & Conditions of Use.<\/p>\n\n\n\n11.\u00a0Feedback and complaints<\/h3>\n\n\n\n
12.\u00a0General<\/h3>\n\n\n\n
b.\u00a0\u00a0 \u00a0If any part of these Website Terms and of Use is determined to be unlawful, void or for any reason or unenforceable then that provision may be severed from these Website Terms & Conditions of Use, and it will not affect the validity and enforceability of the remaining provisions.
c.\u00a0\u00a0 \u00a0These Website Terms & Conditions of Use and our Privacy Policy consist of the entire agreement between us and you as regards the Site. The Terms and Conditions of Sale will apply to any purchase you make through the Site.\u00a0
d.\u00a0\u00a0 \u00a0Questions regarding the Website Terms & Conditions of Use, Privacy Policy, or other policy-related material can be directed to our support staff by clicking on the “Contact Us” link in the menu.<\/p>\n\n\n\n
\u2003
Farma Website – Terms and Conditions of Sale<\/strong><\/h2>\n\n\n\n
1. Definitions<\/strong>
Unless otherwise specified below, capitalised terms in these Terms and Conditions of Sale have the following meanings:
a. \u2018ACL Statutory Guarantee\u2019 means a right you may have in relation to Products that you have acquired pursuant to Part 3-2 of the Australian Consumer Law;
b. \u2018Non-Pharmacy Products\u2019 means products other than Pharmacy Products;
c. \u2018Pharmacy Products\u2019 means products that, by law, only pharmacies or pharmacists are permitted to sell in the state or territory in which you reside;
e. \u2018Products\u2019 means Pharmacy Products and Non-Pharmacy Products;
f. \u2018Seller\u2019 has the meaning set out in clause 2
g. \u2018Site\u2019 means www.farma.au;
h. \u2018we\u2019, \u2018our\u2019, \u2018us\u2019 or \u2018Farma\u2019 means Farma Group Australia (ABN 91 636 315 109); and
i. \u2018you\u2019 or \u2018your\u2019 means the person or customers using the Site.<\/p>\n\n\n\n
<\/strong>a.\u00a0\u00a0 \u00a0When you order a Pharmacy Product through the Site
i.\u00a0\u00a0 \u00a0the Seller of that Product will be:
1.\u00a0\u00a0 \u00a0for a standard delivery order, Farma to supply the Product.\u00a0
ii.\u00a0\u00a0 \u00a0Farma may act as the Seller’s agent to accept the order and process payment for the order.
b.\u00a0\u00a0 \u00a0When you order a Non-Pharmacy Product through the Site, the Seller of that Product will be Farma Group Australia (ABN 91 636 315 109).<\/p>\n\n\n\n
<\/strong>a.\u00a0\u00a0 \u00a0By placing an order on the Site, you make an offer to purchase the Products listed in your order from the Seller on the terms set out in these Terms and Conditions of Sale, together with any relevant terms appearing on the checkout pages and applicable Product pages on the Site.\u00a0
b.\u00a0\u00a0 \u00a0If the Seller (being Farma) accepts your order, you will receive an email confirmation containing your order number, details of your order and a link to track its progress.
c.\u00a0\u00a0 \u00a0In certain circumstances, the Seller may reject an order, including but not limited to where the requested Product is not available, there is an error in the price or the product description posted on the Site, or the Seller suspects that the transaction has been made without the authority of the credit card holder. \u00a0Where this occurs, you will be provided with a full refund.\u00a0
d.\u00a0\u00a0 \u00a0If the Seller rejects an order, we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order. Each order placed for Products that is accepted results in a separate binding agreement between you and the Seller for the supply of those Products upon the terms set out in these Terms and Conditions of Sale.
e.\u00a0\u00a0 \u00a0The Seller may need to contact you about your order. By submitting an order, you consent to receiving communications for this purpose from the Seller electronically (including but not limited to emails and\/or text messages).
f.\u00a0\u00a0 \u00a0Each Seller may limit the quantity of Products purchased by you.\u00a0<\/p>\n\n\n\n
<\/strong>a.\u00a0\u00a0 \u00a0Third party contractors deliver our Products. There are some locations that we do not deliver to. To find out where we deliver, please see\u00a0Frequently Asked Questions<\/a>.
b.\u00a0\u00a0 \u00a0The delivery fee for your order depends on the delivery option chosen by you at checkout.
c.\u00a0\u00a0 \u00a0You acknowledge and agree that any person at your delivery Address who receives the Products is authorised by you to receive your order. If no-one is available to collect your order at the time that is delivered, written instructions with be provided outlining how you can collect your order from the nearest post office.<\/p>\n\n\n\n
<\/strong>For more information on delivery, please refer to the\u00a0Frequently Asked Questions<\/a>
\u00a0
6.\u00a0\u00a0 \u00a0Payment Methods<\/strong>
a.\u00a0\u00a0 \u00a0We accept most major credit cards including Visa, MasterCard and American Express. We accept the international credit cards listed on our website, as updated from time to time.
b.\u00a0\u00a0 \u00a0You must provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order and may result in orders being lost.
c.\u00a0\u00a0 \u00a0Your credit card will be billed as soon as your order is placed and you will be emailed a tax invoice as soon as you complete your online order. This is done to protect the security of your credit card details, as we do not store your card details at any point.\u00a0
d.\u00a0\u00a0 \u00a0We may accept the following Buy Now, Pay Later payment providers if activated on the Site: Afterpay, Zip Pay, Humm and PayPal.<\/p>\n\n\n\n
<\/strong>a.\u00a0\u00a0 \u00a0For information regarding returns and exchanges of Products purchased from the Site, please see our\u00a0Returns and Exchanges policy here<\/a>.
b.\u00a0\u00a0 \u00a0You may have a right pursuant to the ACL Statutory Guarantees in certain circumstances to return a Product for a repair, replacement or refund. These Terms and Conditions of Sale do not exclude, restrict or modify any such rights.\u00a0
\u00a0
8.\u00a0\u00a0 \u00a0Variations of Product and Price
<\/strong>a.\u00a0\u00a0 \u00a0Advertised prices, discounts and savings may vary in store and online.\u00a0
\u00a0
9.\u00a0\u00a0 \u00a0Liability
<\/strong>a.\u00a0\u00a0 \u00a0With the exception of ACL Statutory Guarantees, the Seller excludes:
i.\u00a0\u00a0 \u00a0any term, condition or warranty that may otherwise be implied into these Terms and Conditions of Sale, including any terms implied by the Sales of Goods Act (QLD) (to the extent that such terms may lawfully be excluded);
ii.\u00a0\u00a0 \u00a0any liability for loss or damage incurred because of or in connection with the Products purchased through the Site; and
iii.\u00a0\u00a0 \u00a0any liability for direct, indirect, or consequential losses.
b.\u00a0\u00a0 \u00a0Nothing in this clause 10 is intended to restrict, exclude, or modify any non-excludable statutory rights applicable to the supply of goods or service to consumers, including any applicable rights under the ACL Statutory Guarantees.<\/p>\n\n\n\n
<\/strong>a.\u00a0\u00a0 \u00a0Your use of the Farma website (http:\/\/www.farma.au\/<\/a>) is governed by the Farma Website Terms & Conditions of Use.<\/p>\n\n\n\n
<\/strong>a.\u00a0\u00a0 \u00a0Any failure by a party to exercise or enforce any one or more of its rights under these Terms and Conditions of Sale will not constitute a waiver of such rights unless such waiver is granted in writing.
b.\u00a0\u00a0 \u00a0If any part of these Terms and Conditions of Sale is determined to be unlawful, void or for any reason or unenforceable then that provision may be severed from these Terms and Conditions of Sale, and it will not affect the validity and enforceability of the remaining provisions.
c.\u00a0\u00a0 \u00a0These Terms and Conditions of Sale consist of the entire agreement between us and you as regards Products sold on the Farma website.
d.\u00a0\u00a0 \u00a0Questions regarding our Terms and Conditions of Sale can be directed to our support staff by clicking on the “Contact Us<\/a>” link in the menu.<\/p>\n","protected":false},"excerpt":{"rendered":"